Privacy Policy

Last updated: September 2026

At The Monk’s Cottage and Oakham Hotel, we respect your privacy and are committed to protecting your personal information.

This privacy policy explains how we collect, use and protect personal information when you visit our website, contact us, make an enquiry, book a table or arrange a hotel stay.

For the purposes of UK data protection law, the data controller is:

Everest Lounge Nepal Ltd
Trading as The Monk’s Cottage and Oakham Hotel
12 Church Street
Oakham
Rutland
LE15 6AA

Email: info@themonkscottage.uk

Information we may collect

Depending on how you use our website or services, we may collect information including:

  • your name

  • email address

  • telephone number

  • details provided when making a restaurant or hotel booking

  • dates and details relating to your booking

  • information you provide through contact or enquiry forms

  • any additional information you choose to provide in connection with an enquiry or booking

  • technical information about your visit to our website, such as browser type, device type, IP address and pages visited

  • cookie preferences and consent information

We only collect information that is reasonably necessary for providing our services, responding to enquiries and operating our website.

How we use your information

We may use your personal information to:

  • respond to enquiries

  • manage restaurant reservations

  • manage hotel bookings

  • contact you about a booking or enquiry

  • provide information or services you have requested

  • manage private dining, group bookings, celebrations and events

  • operate and improve our website

  • understand how visitors use our website

  • maintain the security and proper operation of our website

  • comply with our legal and regulatory obligations

We will not sell your personal information to third parties.

Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract – where processing your information is necessary to take steps at your request before entering into a contract or to provide a service you have booked.

Legitimate interests – where it is reasonably necessary for operating our business, responding to enquiries, administering our services or improving our website, provided those interests are not overridden by your rights.

Consent – where you have given us permission to use your information for a particular purpose, including certain cookies and similar technologies.

Legal obligation – where we need to process or retain information in order to comply with a legal requirement.

Where we rely on consent, you may withdraw your consent at any time.

Restaurant and hotel bookings

When you make a restaurant reservation or hotel booking, we may collect the information necessary to administer your booking, such as your name, contact information, booking date, party size or accommodation requirements.

If bookings are processed through a third-party booking provider, your information may also be processed by that provider in accordance with its own privacy policy.

Please do not provide sensitive personal information unless it is necessary for us to deal with your request.

If you provide information relating to dietary requirements, allergies, accessibility or other requirements, we will use that information only as necessary to accommodate your booking or request.

Contact forms and enquiries

If you contact us through the website, by email or by telephone, we will use the information you provide to respond to your enquiry and, where appropriate, to provide the services you have requested.

We may retain correspondence for an appropriate period where it is necessary for customer service, administration or legal purposes.

Cookies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device which can be used to make a website function correctly, remember preferences and provide information about how a website is used.

Some cookies are strictly necessary for the website to operate and do not require consent. Other cookies, such as analytics or third-party cookies, will only be used where appropriate consent has been provided.

We use CookieHub to manage cookie consent and allow visitors to choose which categories of non-essential cookies they wish to accept.

CookieHub may store a first-party cookie on your device to remember your consent preferences. Depending on the website configuration, CookieHub may also maintain information relating to consent choices.

You can review or change your cookie preferences at any time using the cookie settings available on our website.

Further details about the individual cookies used by this website, including their purpose and duration, are available through our CookieHub cookie declaration.

Analytics

We may use website analytics services to help us understand how visitors use the website.

Analytics information may include details such as pages viewed, approximate location, device and browser information, how visitors arrived at the website and how they move around it.

Where analytics cookies or similar technologies require consent, they will not be used unless the appropriate permission has been provided through our cookie consent system.

Sharing your information

We may share personal information with trusted organisations that provide services on our behalf where this is necessary to operate our business.

These may include:

  • website hosting and technical service providers

  • restaurant or hotel booking platforms

  • email service providers

  • website analytics providers

  • professional advisers, accountants or insurers

  • payment service providers where applicable

  • government, regulatory or law enforcement authorities where required by law

These organisations are only permitted to use personal information for the purposes for which it has been provided and where appropriate are required to protect it.

International transfers

Some of the service providers used by our website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place as required by UK data protection law.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting legal, accounting or reporting requirements.

Different types of information may therefore be retained for different periods.

Enquiries that do not lead to a booking or continuing relationship will generally be deleted when they are no longer required.

Information relating to transactions or bookings may need to be retained for longer where this is necessary for accounting, tax, legal or regulatory purposes.

Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information.

These may include the right to:

  • request access to the personal information we hold about you

  • ask us to correct inaccurate or incomplete information

  • request deletion of your personal information in certain circumstances

  • request restriction of the way we use your information

  • object to certain uses of your information

  • request transfer of certain information to you or another organisation

  • withdraw consent where we rely on consent to process your information

If you would like to exercise any of these rights, please contact us using the details above.

There is normally no charge for exercising your data protection rights.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.

More information is available at the Information Commissioner’s Office website.

Third-party websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to our website, services or legal requirements.

The latest version will always be published on this page.